Talent.com
Retail Store Manager

Retail Store Manager

PetSmartWestminster, MD, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

Retail Store Manager at PetSmart. This role provides leadership oversight of the safety of people and pets, the pet parent experience, operational execution, financial outcomes, and HR functions within the store. The store leader drives the company culture and strategies, achieves targeted results, champions exceptional pet parent service, and ensures efficient execution of daily business while upholding the company's vision, mission, values, and strategy.

Benefits

  • Paid bi-weekly
  • Health benefits : medical, dental, vision
  • 401k
  • Tuition assistance
  • Associate discounts and perks
  • Paid time off for fulltime associates
  • Career pathing
  • Development opportunities

Job Summary

PetSmart's Store Leader has leadership oversight of safety, pet parent experience, operational execution, financial outcomes, and HR within the store. The role requires exemplary leadership to drive store culture and strategies, achieve results, and uphold PetSmart's vision, mission, values, and strategy.

Essential Responsibilities

Job responsibilities include, but are not limited to, and may vary by store characteristics and needs :

People Leadership

  • Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
  • Builds an open-door culture by engaging and listening to associates; leverage the Voice of Associate tool to respond to feedback.
  • Accountable for creating and posting the store schedule after input from Experience and Process Leader.
  • Facilitates associate experience and development, including reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
  • Delegates effectively, empowers others to succeed, and encourages ownership of results.
  • Communicates information to associates and adjusts priorities to meet goals.
  • Ensures alignment and responsiveness to a changing environment.
  • Addresses associate complaints and grievances.
  • Recognizes and celebrates associates driving engagement.
  • Ensures timely associate reviews.
  • Overall Store Experience

  • Leads associate and pet parent experience; ensures pets in care are safe and healthy.
  • Manages pet parent interactions via phone, in person, or online; addresses concerns.
  • Creates a store environment focused on exceptional experiences for both pet parents and associates.
  • Evaluates operations and seeks opportunities to improve processes and services.
  • Partners with Store Leadership to execute in-store and community events with local adoption groups.
  • Maintains store standards and enforces policies, procedures, and ethics.
  • Conducts monthly Core and Services Walks to validate policy execution.
  • Maintains a safe environment for associates, pets, and pet parents.
  • Manages inventory to ensure appropriate in-stock levels.
  • Communicates business and financial objectives to leaders and associates.
  • Reviews in-store cameras to assess safety and behaviors; coaches as needed.
  • Acts when a sick / injured pet is identified; arranges transport to the vet as needed.
  • Supports opening / closing procedures to uphold brand promise.
  • Business Management

  • Delivers corporate strategy and profitability by executing leadership direction.
  • Analyzes reporting; communicates results and creates improvement plans.
  • Drives opportunities to grow the business; holds associates accountable for store P&L targets.
  • Manages expenses (labor, supplies, etc.).
  • Coordinates with home office partners to complete work orders and allocate purchasing cards.
  • Creates and posts store schedules; processes payroll weekly within budget.
  • Performs daily, weekly, and monthly reporting and related paperwork.
  • Performs store-related errands as needed.
  • Qualifications

  • 4-6 years of retail leadership or equivalent customer-focused experience.
  • Full-time availability; flexibility to work evenings, weekends, and holidays as needed.
  • Proficiency with computer applications.
  • Strong written and verbal communication skills.
  • Ability to remain composed under pressure.
  • Strong organizational skills and attention to detail.
  • Supervisory Responsibility

  • Typically oversees Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Follows PetSmart policies and procedures.
  • Physical Demands and Work Environment

  • Stand, walk, climb, handle objects, and perform tasks requiring use of hands. May include reaching, stooping, kneeling, crouching, and speaking / hearing. Vision requirements apply.
  • May lift up to 50 pounds regularly and up to 100 pounds occasionally; team lifts allowed for heavier items.
  • Work may involve exposure to moving parts, pet hair, and variable noise levels; exposure to live animals is common.
  • Equal Opportunity

    PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over 18 (except where local law requires otherwise). Some locations may have additional fair chance ordinances.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Retail Store Manager • Westminster, MD, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Assistant Manager

    Assistant Manager

    Foot LockerYork, PA, US
    serp_jobs.job_card.full_time
    Overview You can't think of anywhere else you'd rather be.You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you're now read...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager

    Store Manager

    Royal FarmsYork, PA, US
    serp_jobs.job_card.full_time
    This job contributes to Royal Farms success by leading a team of Associates to create and maintain a positive experience for our customers. The Store Leader is required to regularly and customarily ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Store Manager

    Assistant Store Manager

    Francesca'sCockeysville, MD, US
    serp_jobs.job_card.full_time
    Assistant Team Leader (Assistant Store Manager).Our inclusive brand reflects our people and commitment to the world.We want you to be part of delivering unique, free-spirited fashion and lifestyle ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Co-Manager

    Retail Co-Manager

    Hobby LobbyHanover, PA, US
    serp_jobs.job_card.full_time
    Embark on a meaningful journey with us.We're seeking individuals inspired by the teaching of compassion and care.Join our team as a Co-Manager, where making a positive impact is not just a job, it'...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Store Manager (P1-1459617-5)

    Store Manager (P1-1459617-5)

    Panda Restaurant GroupColumbia, MD, US
    serp_jobs.job_card.full_time
    Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal development of our family of associates.That's why we o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Assistant Store Manager

    Retail Assistant Store Manager

    Ollie's Bargain OutletFrederick, MD, United States
    serp_jobs.job_card.full_time
    Join our team and live the Ollie-tude!.Associates are expected to be supportive and work together.How do I treat others with courtesy, dignity, and respect?. Live the "good stuff cheap" mindset.Oper...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Independent Operator - Store Manager

    Independent Operator - Store Manager

    Grocery OutletYork, PA, US
    serp_jobs.job_card.full_time
    Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Retail Store Manager

    Retail Store Manager

    T Mobile USBaltimore, MD, US
    serp_jobs.job_card.full_time +1
    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation packa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Assistant Store Manager

    Assistant Store Manager

    Ross StoresHalethorpe, MD, US
    serp_jobs.job_card.full_time
    Our values start with our people, join a team that values you!.Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Assistant Store Manager

    Assistant Store Manager

    Royal FarmsHalethorpe, MD, US
    serp_jobs.job_card.full_time
    The Assistant Store Leader position is responsible for implementing workflow procedures based on direction from the Store Leader. Their duties include supervising employees during day-to-day tasks, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    66248 Store Manager

    66248 Store Manager

    SBH Health SystemColumbia, MD, US
    serp_jobs.job_card.full_time
    Focus on the core content of the job post, removing any extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Stock Manager

    Stock Manager

    SnipesBaltimore, MD, US
    serp_jobs.job_card.full_time
    Requisition Number : STOCK003621.Liberty Heights Ave Suite 3041.We live sneakers, streetwear, and neighborhood culture! All Day! Every Day!. With more than 750 stores in Europe and the USA, SNIPES is...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager (P1-1459625-5)

    Store Manager (P1-1459625-5)

    Panda Restaurant GroupWestminster, MD, US
    serp_jobs.job_card.full_time
    Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal development of our family of associates.That's why we o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Team Member

    Retail Team Member

    AldiNew Freedom, PA, United States
    serp_jobs.job_card.full_time
    As a Store Associate, you’ll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. You’ll enhance the customer shopping experience by wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Store Manager

    Store Manager

    Extra Space StorageBaltimore, MD, US
    serp_jobs.job_card.full_time
    The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision.This role ensures the facility meets high cleanliness standards, maintains fina...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Independent Operator - Store Manager (Germantown)

    Independent Operator - Store Manager (Germantown)

    Grocery OutletGermantown, MD, US
    serp_jobs.job_card.full_time +1
    Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Assistant Store Manager

    Assistant Store Manager

    Dick's Sporting GoodsColumbia, MD, US
    serp_jobs.job_card.full_time
    At DICK'S Sporting Goods, we believe in how positively sports can change lives.On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Department Manager

    Retail Department Manager

    Ollie's Bargain OutletHanover, PA, US
    serp_jobs.job_card.full_time
    Job Category : Store Operations.Store 021 Hanover, PA 1019 Baltimore St Hanover, PA 17331, USA.Join our team and live the Ollie-tude! Ollie's Core Values : BE A TEAM PLAYER - Associates are expected ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Co-Store Manager (Bench)

    Retail Co-Store Manager (Bench)

    Ollie's Bargain OutletYork, PA, US
    serp_jobs.job_card.full_time
    Retail Co-Store Manager (Bench).Job Category : Store Operations.Requisition Number : RETAI047136.Store 035 West York, PA 1776 Rodney Rd York, PA 17408, USA. Join our team and live the Ollie-tude! Olli...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Store Manager, Arundel Mills

    Retail Store Manager, Arundel Mills

    Levi Strauss & Co.Elkridge, MD, US
    serp_jobs.job_card.full_time +1
    We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices.Our brand...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30