Guest Services Supervisor

Overview

The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner.

Location : Denver, Colorado

Compensation : $22.00 to $23.00 per hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work with Guest Services Manager to train and monitor front office staff.
• Monitor Guest Service Scores daily and take action to improve guest satisfaction through training, coaching and problem resolution.
• Communicate with the Engineering Department regarding any maintenance requests from the guests.
• Communicate with the Housekeeping Department regarding guest rooms and requests. Have complete working knowledge of software system, including all daily transactions and those which are not performed often.
• Have full understanding of software system and assist with reservations, and checking guests in and out of the hotel.
• Know how and where to post all charges.
• Handle checks and credit cards received from the guests for payment of hotel charges.
• Know all room rates.
• Assist the Guest Service Manager by handling special requests, group blocking and unusual circumstances.
• Maintain regular attendance, be consistently on time, and observe prescribed work, break and meal periods in compliance with standards.
• Maintain high standards of personal appearance and grooming, including compliance with the dress code.
• Perform any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Desired Competencies, Work Skills, And Knowledge

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work

Associate demonstrates acceptable PRODUCTIVITY standards

Associate Demonstrates Excellent CUSTOMER SERVICE SKILLS

Associate demonstrates INITIATIVE

Associate demonstrates ACCOUNTABILITY for their job performance

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position\'s requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from : 2025-09-26.

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

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