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Lobby Agent

Lobby Agent

G2 Secure StaffIrving, TX, US
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Job Title

Responsible for the day-to-day activities of specific operation including staff, scheduling time sheets and reporting to clients.

Qualifications

A. Education and Experience

  • High School diploma or equivalent.
  • Some supervisory / management in shift work environment experience necessary.
  • Must have proven previous supervisor / management experience.
  • Verbal and written communications skills.
  • Must be 18 years of age or older.
  • Must have reliable telephone and transportation.

B. Personal and Physical Requirements

  • Treat all information as confidential.
  • Possess the tact to deal with all levels of situations, client representatives, employees and the public.
  • Must be able to sit, stand, lift, and / or bend throughout shift.
  • Must pass pre-employment and random drug tests.
  • Must complete a criminal background check.
  • Must be able to read, understand and carry out instructions in English.
  • Must meet necessary requirements to obtain a security sensitive identification badge.
  • Must be able to verbally direct in English.
  • Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
  • Be able to resolve problem situations with passengers when necessary.

    • Performance Responsibilities

  • Must be able to perform all duties of subordinate employees when necessary.
  • Must be familiar with all pertinent regulations (Company / Client / Government Agencies).
  • Schedule personnel daily and furnish copy to General / Ops or Account Manager.
  • Monitor employee activity and makes adjustments as needed.
  • Make sure employee follow all regulations / procedures.
  • Check In / Out sheets to insure all employees have logged in times correctly.
  • Deals courteously and tactfully with fellow employees.
  • Communicate effectively with fellow employees and client representatives.
  • Make recommendations to General Manager and / or Ops Manager regarding personnel performance.
  • Communicate safety hazards and equipment problems to General Manager / Ops Manager or Account Manager.
  • Make sure state licenses and training records are current.
  • On call 24 hours per day.
  • Report inquiries and other major incidents to General Manager / Ops Manager or Account Manager.
  • Respond to inquiries from client, staff, and passengers in a courteous manner.
  • Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
  • Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
  • Attend meetings and inservices as required.
  • Utilize appropriate communications channels and maintain records, reports and files as required.
  • Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible.
  • Adhere to company policies and procedures and participate in achievement of company objectives.
  • Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
  • Perform quality assurance service audits as directed to conform to client's specifications and / or procedures.
  • Perform other duties as requested.
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    Lobby • Irving, TX, US