Knowledge Management LeadVirtualVocations • Spokane, Washington, United States
Knowledge Management Lead
VirtualVocations • Spokane, Washington, United States
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A company is looking for a Knowledge Management Lead - Information Architect.
Key Responsibilities
Design and implement a Knowledge-Centered Service (KCS) framework across business and IT functions
Assess current knowledge maturity and lead execution to improve content quality and accessibility
Integrate AI / automation into knowledge workflows and enhance service desk operations
Required Qualifications, Training, and Education
15+ years of experience in knowledge management, IT service delivery, or digital transformation
Deep expertise in Knowledge-Centered Service (KCS) frameworks and enterprise knowledge systems
Proven success applying AI, NLP, or automation technologies to improve service operations
Bachelor's degree in Information Systems, Computer Science, Organizational Development, or related field
KCS certification preferred (Practitioner or Coach)
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