Supervisor, Customer Compliance

Supervisor, Customer Compliance

This is an onsite position requiring the team member to be onsite 5 days a week. No relocation is provided for this opportunity.

Who We Are :

At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

In this role, you will manage, coordinate and administer the site customer compliance program : customer audits, complaints, projects and initiatives for continuous improvements and customer specifications. Manage and support internal projects and ensure compliance with cGMP, applicable ISO requirements and company policies and procedures.

Essential Duties and Responsibilities

• Manage and support internal and customer audits in general
• Manage the customer complaint process, review / approve (where required) complaint reports to assure investigations area complete and thorough and customer response letters are adequate
• Analyze data and provide reports and recommendations to management for continuous improvements
• Oversee SRM meetings with customers
• Manage and oversee internal and customer projects / initiatives in general
• Review / approve customer specifications
• Define strategic plan to meet company and site goals
• Performs other duties as assigned based on business needs.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
• Exhibits regular, reliable, punctual and predictable attendance
• Ensure adherence to corporate Quality System requirements
• Other duties as assigned

Education

Work Experience

Preferred Knowledge, Skills and Abilities

Travel Requirements

5% : Up to 13 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs / 4kgs of force occasionally, and / or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and / or a pre-employment drug screening.