Job Description
Job Description
Company Description
Company Description ELGA Lab Water, a division of Veolia Water Tech, is currently seeking a Customer Service Representative. Veolia Water Tech. is an industry leader in providing water and wastewater solutions to industrial and municipal customers. With over 218,000 employees worldwide, the company designs and provides water, waste and energy management solutions that contribute to the sustainable development of communities and industries. Through its three complementary business activities, Veolia Water Tech. helps to develop access to resources, preserve available resources, and to replenish them. For over 80 years, ELGA Lab Water has been the acknowledged specialist in water purification for laboratories worldwide. The ELGA Labwater brand is renowned across the globe for excellent quality and reliability. We have built our success on a commitment to quality and customer care, together with a major emphasis on applied research and development.
Job Description
Job Description Uses CRM database to process sales orders, send order confirmations, update orders for billing Answers incoming calls and emails regarding purchase orders, billing / payment, pricing, product availability, and other general inquiries from customers, sales representatives and technicians. Works within distributor online portals to retrieve and confirm purchase orders Responsible for Return Merchandise Authorization (RMA) requests Responsible for processing payments; such as customer credit cards.
Responsible for maintaining a high level of customer centric behavior and high professionalism while working to establish a positive rapport with customers, sales representatives, technicians and office colleagues. Supports other department requirements for Customer Care related support.
Qualifications
Additional Information
Elga Labwater a division of Veolia Water Tech. offers you a competitive compensation and benefits package, along with a dynamic work environment. We offer challenging projects and training to ensure your success.The position is located at ELGA LabWater North America headquarters in the Woodridge Illinois.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
Customer Service Representative • Woodridge, IL, US