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Workforce Management Scheduler

Workforce Management Scheduler

UlineKenosha, WI, US
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Workforce Management Scheduler

Customer Service is the heartbeat of Uline! As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Build, publish and maintain optimized schedules across Uline's national customer service team.
  • Manage non-production activities for proper staffing levels to meet service levels.
  • Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.
  • Partner with management to identify and drive Workforce Management (WFM) process improvements.
  • Support customer service command center responsibilities monitoring real-time activities and volume.

Minimum Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.
  • 2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software.
  • Microsoft Excel experience with intermediate knowledge of formula definitions.
  • NICE WFM (IEX) scheduling system experience is preferred.
  • Strong multi-tasking, organizational and communication skills with excellent attention to detail.

    • Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

    • Employee Perks

  • Caf featuring affordable daily meal options from local restaurants.
  • On-site fitness center and beautifully maintained walking paths.
  • Best-in-class, clean, modern facilities.

    • About Uline

    Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

    Uline is a drug-free workplace. All positions are on-site.

    EEO / AA Employer / Vet / Disabled

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    Scheduler • Kenosha, WI, US