Surety System Strategy & Alignment Director

Description

Description

Purpose of the Role : Support Surety’s grow / transform technology investments (especially AI / digital initiatives) to deliver scalable solutions that meet Global Surety’s needs and priorities.

About the Role : You will support our Surety grow / transform technology investments through discovery, design, and launch to enhance user experience and drive sustainable growth. You’ll collaborate to solve problems, devising solutions for our internal underwriting customers and our strategic broking partners. You’ll work in partnership with our Business Agility, Technology, Data science, Enterprise Architecture, Process and Change Management and other functions to help deliver clean and easy-to-use functionalities and products which enhance user experience.

You will also support solutions post launch. Alongside Product Owners, you will take responsibility for ongoing improvement, ensuring enhancements are efficiently and effectively embedded across Global Surety and aligned with our business and digital strategy.

Key Responsibilities

• Act as Surety’s planning lead for the GRS technology prioritization process, including the development of robust business cases, KPIs and measuring ROI, evolving approaches as needed to ensure investment in the right tools and resources
• Partner with Underwriting Support and Underwriting Operations to drive standard business processes as part of our technology builds
• Proactively identify and evaluate opportunities to embed emerging technologies, particularly generative AI, into our technology builds to transform business processes and create competitive advantages
• Coordinate with the Business architecture team to represent Global Surety as we stand-up and mature this new discipline
• Understand markets, competition, and user requirements in depth
• Ensure technology deliveries achieve the desired business outcomes, KPI’s and measures of success
• Work closely with Underwriting Support and Underwriting Operations, product owners, developers, designers, project managers, etc. to help design, develop and deliver customer centric market leading underwriting digital products. Track decisions, monitor deliveries to maintain business commitments, and escalate issues.
• Leverage knowledge of surety products to capitalize on opportunities and influence product related decisions
• Actively engage in forums that support the operations partnership with business agility and technology, ensuring engagement models are effective and delivering value. Surface opportunities, contribute to solutions and ensure we are continuously improving the way we work.

Skills and Experience

Qualifications

About Us

Pay Philosophy : The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and / or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit : Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran\'s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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