Express Service Advisor

SERVICE ADVISOR :

The ideal candidate for this position has a high school diploma or GED, some post-secondary automotive training, and a minimum of one year of dealer-level or large facility experience. He or she has an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record with automotive experience, which is a plus but not a must! Fluent English speaking and written communication skills (bilingual a plus), good time management skills, and professional dress, speech, and behavior are all required for this position at a car dealership service drive.

REQUIREMENTS :

• Must pass pre-employment screening including a drug test and background check.
• Current, Valid driver's license with a satisfactory Motor Vehicle Report.
• Minimum high school diploma, some college preferred.
• Service Advisor experience.
• Schedule appointments and generate estimates.
• Effectively communicate to the customer the timeline of repair and maintenance.
• Assist all customers in selecting suggested service in a friendly, professional manner.
• Resolving customer complaints.
• Keeping CSI at or above region monthly.
• Maintaining value, quality, and integrity.
• Responsible for the entire customer service experience from the service drive until the vehicle is turned back over to the customer.
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele.

BENEFITS :

Please submit your resume today for consideration.

Job Type : Full-time.