Host / Hostess - Orchid Lounge

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Loews Royal Pacific Resort

Join the ‘ohana' at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

Job Specific

Controls Reservation Book, accepts reservations and enters them accurately into the record

Maintains guest history files and uses information to enhance repeat guests experience

Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability

Inspects menus to ensure cleanliness and acceptability

Greets guests in a polite professional manner

Determines guest needs, verifies table availability, assigns appropriate table for seating

Guides guests to appropriate table

Assists guests with seating, and presents menu

Ensures removal of unnecessary place settings at occupied tables

Notifies server of guest seating, and communicates any special needs or requests

Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member

Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard

Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks

Other duties as assigned

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow team members

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Qualifications

Host / Hostess experience preferred.

Proven experience working in high-volume Food and Beverage operations preferred.

Strong organizational skills.

Excellent customer service skills.

Excellent English communications skills, written and verbal required.

Ability to work flexible schedule to include AM / PM, weekends and holidays required.

High school diploma or equivalent.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.