Patient Navigator

Job Description

Job Description

Do you take pride in helping older adults and their families find the care and support they need—while guiding them through what can feel like a confusing healthcare system?

Are you a confident communicator who can turn a warm conversation into an actionable next step—like scheduling an appointment or connecting a caller to care?

Do you thrive in a team environment where your calls make a measurable difference in helping seniors stay safe, healthy, and independent at home?

The One Senior Care family of businesses, including LIFE-NWPA, Mountain View Pace and Buckeye PACE, work as a team to help seniors stay safe, healthy, connected and at home. We are a premier healthcare provider striving to provide excellent patient care beyond the traditional boundaries of medical insurance plans!

Job Summary :

We are seeking a compassionate and professional Patient Navigator to handle both inbound and outbound calls to schedule community assessments for seniors. You will play a critical role in providing friendly, accurate, and timely assistance, ensuring seniors receive the support they need with dignity and respect.

Schedule :

Monday to Friday, 8 a.m. – 5 p.m.

May include some weekends or evenings, depending on business needs.

Benefits :

• 9 Paid Holidays
• PTO starting at 3 weeks + 1 day per year (accrued from date of hire for full-time employees)
• Medical, Dental, & Vision
• Free Life and AD&D Insurance Plan
• Health Savings and Flexible Spending Accounts
• Short Term Disability Insurance
• Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
• Paid Parental Leave
• Tuition Reimbursement
• Retirement Plan with company annual match
• Mileage Reimbursement at annual IRS rate as applicable

Key Responsibilities :

Handle inbound and outbound calls to schedule, reschedule, or confirm community assessments for potential participants.

Follow scripts and guidelines to ensure consistent and compliant messaging.

Collect and verify personal information, including contact details, and availability.

Demonstrate patience and empathy when interacting with elderly individuals.

Update and manage scheduling software and databases accurately and efficiently.

Communicate professionally with healthcare providers, caregivers, and other stakeholders as needed.

Meet daily / weekly call volume and scheduling goals.

Escalate complex issues to supervisors or relevant departments.

Follow HIPAA and data privacy regulations at all times.

Qualifications :

High School Diploma or equivalent (some college preferred).

Previous experience in a call center or customer service role, preferably in healthcare or senior services.

Excellent verbal communication and active listening skills.

Ability to speak clearly and slowly when needed to support seniors with hearing or cognitive difficulties.

Strong computer and data entry skills; experience with Zoho is a plus.

Bilingual (English / Spanish or other languages) is a plus.

Patient, empathetic, and able to handle sensitive situations professionally.

Join Us!

This is more than a job — it’s a chance to make a lasting difference in someone’s life every day.

If you are caring, patient, and love connecting with people, we invite you to become part of our compassionate, team-focused community.

One Senior Care is an Equal Opportunity Employer. Employment is contingent upon successful completion of required background checks, health and safety screenings, and any clearances required for healthcare programs.