Sales Support Representative

Job Description

Job Description

Who We Are :

Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.

As we expand our presence in the U.S. market, we're excited to bring our proven solutions and innovative approach to new industries, while continuing to operate under the KORT Payments banner alongside Merrco, Payfirma and Barnet.

LOCATION : California (hybrid role)

EMPLOYMENT TYPE :   Full-time, non-exempt

SALARY RANGE : $24 - $26.50 per hour based on experience

Overview :

The Sales Support Representative plays a vital role in helping sales partners operate efficiently and effectively. They serve as a key liaison between sales, operations, customer service, and other departments, working to streamline processes, manage documentation, and support client interactions.

They are instrumental in maintaining accurate records, advocating for the needs of sales partners, and ensuring timely follow-through on sales-related tasks. Their contributions help drive consistency, improve communication, and enhance the overall experience for both internal teams and external clients.

Responsibilities :

• Cultivate and maintain strong sales partnerships, understanding their needs and providing tailored solutions.
• Serve as a primary point of contact for sales partners, assisting with the resolution of pending items required for account approvals, including guidance on application processes, merchant pricing setup, and product selection.
• Serve as a key liaison between sales partners and internal teams by clearly communicating client needs and providing prompt, accurate support across various areas of the business.
• Create, track, and manage service tickets from initiation through resolution, maintaining timely follow-up and coordinating with relevant teams to meet service level expectations.
• Communicate policy changes, promotions, and card scheme / compliance updates to sales partners, outlining key impacts and ensuring they understand how updates affect their operations.
• Train new and existing sales partners on how to navigate the company portal, including submitting and tracking online applications, accessing reports, and creating service tickets.
• Guide new Sales Partners through the onboarding process, including collecting required documentation, accurately entering partner information, and confirming that revenue share and buy-rates are properly set up.
• Demonstrates openness to coaching and feedback, maintaining a positive and professional attitude to continuously improve service delivery and sales partner support.
• Actively contribute to departmental improvements and cross-functional initiatives, supporting special projects as assigned by management to enhance operational efficiency and service quality.

Qualifications :

Required Skills :

Life At KORT Payments

We pride ourselves on cultivating an inspired culture characterized by customer-centricity, commitment, respect, and agility. Our high-growth environment promotes a supportive and collaborative atmosphere, fostering a growth mindset, intellectual curiosity, entrepreneurial spirit, and teamwork. Our leadership team is experienced and passionate about payments, taking pride in their achievements and the unique value they bring to the industry.

At KORT Payments, we believe work should be fulfilling and fun! Here’s a peek into what life with us is like :

Culture :

Perks and Benefits :

If you're excited about joining a vibrant, forward-thinking team and making a tangible impact, we want to hear from you! Please note that only candidates under consideration will be contacted. Let’s make great things happen together at KORT Payments!

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