IT Support Specialist

Overview

The IT Support Specialist works closely with the IT team to provide IT service and assistance to EMSMC employees, remote users, business partners, clients, and vendors.

Job Summary

The IT Support Specialist works closely with the IT team to provide IT service and assistance to EMSMC employees, remote users, business partners, clients, and vendors.

Major Responsibilities / Activities

• Support the department regarding related IT activities and current departmental projects.
• Responsible for provisioning and deprovisioning user accounts in Active Directory and other applications at EMS|MC, managing access to company data and resources.
• Supports a mostly remote workforce, troubleshooting VPN, Security and connectivity issues.
• Responsible for the procurement, deployment and recovery of computer equipment for all employees.
• Maintain in-depth knowledge of all EMS|MC developed applications and IT-related processes.
• Supports the Systems Engineering and Information Security teams with projects as needed.
• Performs software updates and patching, and assist on larger infrastructure projects as needed.
• Work with Information Security to assist with phishing campaigns, end-user security training, IDS security alerts, and other security projects as needed.
• Resolve user-reported problems that have been escalated by other staff using available tools and following procedures and policies.
• Act as a liaison between clients and internal staff to ensure accurate problem interpretation. Maintain communications with both parties during the problem resolution process.
• Monitor and maintain hardware and software applications, including workstation operating systems, antivirus, and all business-related applications.
• Set up new hardware, software, and user access accounts in accordance with company standards.
• Escalate problems and / or concerns to appropriate management in a timely manner.
• Participate in providing users with additional knowledge through planned classes, lunch / learns, etc.
• Conduct all job tasks, duties, and interactions in accordance with company compliance policies and applicable government regulations.
• Perform other duties as assigned.

Required Education, Skills, & Experience

Preferred Education, Skills, & Experience

Working Environment

Physical Requirements

Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at humanresources@emsmc.com. The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship.

Seniority level

Employment type

Job function

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