Associate, Learning & Development

Associate, Learning & Development

Associate, Learning & Development will be responsible for creating, coordinating and delivering upon the training and development needs of the company.

Duties and Responsibilities

• Facilitates learning and development strategies and processes, including partnering with decentralized team members who carry training responsibilities in addition to other job duties.
• Determines, implements and ensures the best delivery of learning solutions in either a physical classroom or virtual setting; serves as a role model for excellent instructional facilitation and developing those capabilities in others.
• Supports operations and other departments in producing narratives and written reports that analyze and interpret program results as well as with post-training gap analysis and needs assessments through surveys, knowledge checks, and focus groups to implement timely training feedback.
• Coordinates the company's approach to learning and development based on best practices and instilling a culture of ongoing, constructive coaching.
• Comprehensively understands our complete central knowledge base, contributes to the management of resources; establishes best practices for maintaining existing resources, optimizes our current resources, identifies and develops new resources, ensuring all team members have access to any information needed for their day-to-day responsibility.
• Identifies and develops best practices for training new hires, ensures every team member is set up for success within their first 90 days, optimizes the schedule of training, prepares training materials, cultivates assessments that gauge comprehension.
• Develops engaging content that takes into consideration differing learning styles and levels of understanding.
• Supports the creation of internal communications, cross-departmental learning resources, and standard operating procedures (SOPs).
• Performs as a subject matter expert (SME) for all center workflows; works tickets and provides expertise to IS Support desk for specific use and edge cases.
• Regular travel to centers will be required.
• Other duties as assigned.

Experience, Skills and Education