Director of Services

Job Description

Director of Service : Fire & Life Safety Leader (Dallas, TX) 🔥

Salary Range : $135,000 - $140,000 USD

Position Type : Full Time

Location : Dallas, TX, US

Travel : 40%

Ready to lead and define the standard of excellence in fire and life safety? We're seeking a high-energy, commercially-minded Director of Service to drive operational and financial performance for our fire sprinkler and life safety service teams nationwide. If you have a proven track record of strategic leadership, team development, and profitable growth in the industrial services sector, this is your opportunity to make a massive impact.

The Mission : Command & Drive Growth

As the Director of Service, you will be the chief architect and leader overseeing all fire sprinkler service and inspection processes and personnel. You'll be tasked with assessing and developing the current organization while crafting a forward-looking strategy for sustained financial health and operational excellence. This role requires an entrepreneurial spirit and a hands-on approach to business growth.

Key Responsibilities :

• Operational & Financial Oversight : Manage and adhere to the service operations budget, monitoring and reporting on critical metrics including revenue, gross margin, and productivity .
• Strategic Growth : Develop and implement processes to seamlessly convert installation clients to inspection sales, and actively assist in expanding the alarm, extinguisher, and suppression service business. Seek out and coordinate multi-office premier or national accounts .
• Team Leadership & Development : Lead, manage, and develop multiple service and inspection teams across the company. Ensure ongoing training, quality control, and adherence to our core values. Reduce turnover and increase retention within the division.
• Process & Technology Improvement : Propose and onboard new technology and continuously improve processes to boost overall productivity and profitability, including updating the sales pricing program.
• Compliance & Safety : Oversee audits and work instruction improvements, ensuring regulatory integrity and delivering comprehensive safety and risk assessment training to all team members.

What You'll Bring