Internet Enrollment Representative

As an Internet Enrollment Representative, you will serve as the primary liaison for incoming customers, guiding them through service options, addressing account inquiries, and facilitating the enrollment process with precision and professionalism. The Internet Enrollment Representatives play a critical role in ensuring a seamless onboarding experience while reinforcing our commitment to service accuracy and customer satisfaction.

Key Responsibilities of an Internet Enrollment Representative

Guide residential customers through the internet enrollment process, delivering clear and accurate support from inquiry to activation.

Explain service plans, pricing structures, and installation timelines to help customers make informed decisions.

Collect and process customer data with precision, ensuring all enrollment documentation meets compliance and campaign standards.

Respond to customer inquiries and resolve enrollment-related concerns using approved support protocols.

Stay current on internet service offerings and updates to serve as a knowledgeable resource throughout the enrollment journey.

Work collaboratively with internal teams to optimize enrollment workflows and improve campaign efficiency.

Accurately log enrollment activity and maintain clean data records to support reporting and performance tracking.