Community Manager

Community Manager

This position will offer flexibility to work from home after successfully completing a 90-day training period!

Are you dedicated to delivering exceptional service? Are you interested in joining a team that takes pride in constructing a high-performing culture that empowers employees to work cohesively to reach their fullest potential? You may have just found a perfect fit with AAM!

Primarily responsible for providing community management and effective customer service to designated communities / homeowners through in-depth knowledge of Covenants, Conditions and Restrictions (CC&R's) and management contracts.

Position Responsibilities :

• Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&R's, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations; Partners with AAM's Management Team to ensure compliance.
• Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
• Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
• Solicit, negotiate and execute contracts for Association vendors and service providers.
• Prepare and submit bid specs and work orders to vendors / service providers, as needed.
• Plan, budget, advertise, execute and attend Association events with Boards / Committees approval.
• Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
• Review, analyze, and present monthly management / financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.
• Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
• Review, modify, code and approve Association invoices.
• Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law.
• Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required.
• Exhibit a proactive approach to management; provide leadership in planning future growth.
• Perform other duties as directed.

Knowledge, Skills and Abilities :

Physical Demands and Work Environment :

Education :

High School or better.

Experience :

2 years : High school diploma or GED and two (2) years of full time, paid professional experience as a Community Manager / Property Manager including, proven customer service with a strong emphasis on problem-solving, knowledge and enforcement of governing documents, contract administration, vendor management, meeting facilitation, in-depth knowledge of budgets, financial administration and general accounting, preferably in the HOA industry. Valid Drivers License.

Licenses & Certifications :

Preferred : CMCA, CAASP, CAAM

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.