Clinic Supervisor

Overview

UnityPoint Health

Clinic Supervisor

Ankeny Med Park Urgent Care and Family Medicine

Monday-Friday 8AM-5PM + on call and holiday rotation

Full-time + benefits

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few :

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

The Clinic Supervisor oversees daily operations of the Ankeny Med Park Family Medicine and Urgent Care Clinics, ensuring efficient workflows, quality patient care, and strong staff support. This role provides frontline leadership for clinical and administrative teams and collaborates with leadership to meet performance and service goals.

Key Responsibilities :

Clinic Operations & Team Leadership (40%)

Manage day-to-day operations, provider schedules, and staffing needs.

Lead recruitment, onboarding, training, and performance evaluations for clinical and front-office staff.

Provide operational expertise, support clinic workflows, and resolve staffing or operational issues.

Ensure compliance with protocols, policies, and safety standards.

Serve as the first point of contact for employee concerns and escalate as needed.

Patient Care & Communication (30%)

Foster clear communication between providers, staff, patients, and leadership.

Act as liaison to support coordination of care and service excellence.

Lead clinic response during emergencies and ensure safety of staff and patients.

Compliance, Finance & Quality Oversight (20%)

Support clinic goals, budgeting processes, and cost management.

Maintain compliance with CLIA, OSHA, HIPAA, safety, and regulatory guidelines.

Monitor environmental safety and secure protected health information.

Support strategic initiatives and department metrics.

Organizational Standards & Expectations (10%)

Demonstrate UnityPoint Health's mission, vision, and values in all interactions.

Meet attendance, training, compliance, and licensing standards.

Support quality improvement, innovation, and team-based care.

Qualifications

Education :

RN, LPN, or CMA credential with a bachelor's degree or equivalent experience required.

Business or healthcare management degree preferred.

Experience :

2-3 years of clinic operations experience preferred.

Supervisory or leadership experience in healthcare is a plus.

Licenses / Certifications :

Active RN / LPN / CMA credential.

Valid driver's license if driving for work-related duties.

BLS certification (or ability to obtain).

Skills & Abilities :

Strong leadership, communication, and problem-solving skills.

Proficient in EMR systems and Microsoft Office.

Knowledge of healthcare operations, compliance, and patient experience best practices.