AUTOMOTIVE SERVICE WRITER Job at City of Houston in Houston

The City of Houston's Fleet Management Department is seeking an Automotive Service Writer. The mission of the department is to provide best value fleet management services. The Automotive Service Writer will receive, monitor, and expedite internal and external vehicle repairs to maintain a high volume of vehicle availability.

The duties of the Automotive Service Writer include :

• Maintain communication with vehicle operators regarding vehicle status.
• Research vehicle's maintenance history and prepare service order requests.
• Compile data and create reports using M5 and MS-Software.
• Enter repair ticket information and notes into the computerized fleet maintenance system.
• Establish and maintain assigned records.
• Review and enter mechanic's labor time, close work orders, notify customers of completion, explain repairs, and answer questions.
• Coordinate with parts inventory personnel to ensure parts availability.
• Perform other duties and special projects as requested.

The position requires a High School diploma or GED and two years of customer service experience, with at least six months in the field of automotive repair. A certificate in Automotive Technology may substitute for the experience requirement. A valid Texas driver's license and compliance with the City of Houston's driving policy may be required.

The City of Houston is an Equal Opportunity Employer and is committed to recruiting and retaining a diverse workforce. Preference will be given to eligible veteran applicants and those with experience in M-5 Asset Works Fleet Management System or other Fleet Management Software.

The selection process will involve application review and / or interview, and the department may administer a skill assessment. The position is subject to random drug testing and requires passing a pre-employment drug test.

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