Claim Manager

We are currently seeking a Property Claims Manager to join our Digital Adjusting Team (DAT) to supervisor a team of adjusters handling claims throughout North America. The position requires the candidate to be located in Phoenix, Arizona or O'Fallon, MO where the candidate will be required to work an in-office schedule adhering to our flexible work arrangement of 4 / 1 with manager approval.

The position will be responsible for the administrative management, staff development, and technical claim results for one team of property adjusters. The individual will collaborate with and report to the Pacific-based AVP, Claim Manager and be responsible for delivering excellent financial and service results as well as a high-quality product. The position will also be responsible for developing staff, succession planning, and executing strategies to achieve goals and objectives .

Key Responsibilities

• The candidate must be both service-oriented and results-driven as well possess excellent administrative, leadership and organizational skills.
• Estimating oversight for direct reports where a prior estimating background with experience in Xactimate, Cotality or similar systems is required.
• Ability to oversee and drive actions to recognize exposure and provide direction and oversight to direct reports to investigate and adjust both personal and commercial property claims with exposures up to and sometimes exceeding $500,000
• Candidate must be able to make timely and accurate decisions.
• Experience in performance management, salary administration, training, staff development, and succession planning is a strong plus.
• Proactively manage and ensure direct reports are completing virtual inspections and utilizing digital technology to evaluate damages, scope and complete estimates via Cotality estimating platform.
• Extensive knowledge of personal insurance contracts, investigation techniques, legal requirements, and department of insurance regulations a plus. Demonstrated ability to learn and interpret Commercial property contracts a plus.
• Effectively evaluate contract language and identify coverage issues.
• Maintain active and current diary and provide meaningful and actionable direction to direct reports on direct report's assigned claims.
• Provide oversight and direction related to files and performance of claim files assigned to direct reports where additional investigative actions are necessary and in managing vendors and experts.
• Recognize and support / develop team in pursuit of recovery where warranted.
• Recognize and support / develop team in identification of potentially fraudulent claims.
• Adhere to all statutory and regulatory fair claims practices.
• Must be an articulate communicator interested in developing and supporting others to achieve professional, corporate and personal objectives.
• A strong knowledge of Chubb's systems, procedures, claims handling philosophy and claims handling requirements / protocols is necessary.
• Candidate must be able to manage business relationships with internal and external customers, support team in investigation and claim resolutions (including dispute resolution) and address and resolve complaints in a fair and equitable manager.
• Be available for on call rotation during weekends and weekdays during times of heavy volume, including supporting the Line of Business's Catastrophe response efforts.
• A minimum of 5 years property claims handling experience along with prior Supervisory and / or Management experience with direct oversight of direct reports handing property claims required.
• Must have prior estimating writing experience in Xactimate, Cotality or similar estimating software platforms.
• Experience managing both in-office and remote staff desired. Working knowledge of applicable jurisdiction a plus.
• 4-year college degree or approximately 10-years equivalent of property claims experience is required.
• Must have ability to secure Property & Casualty adjusters license within first 6 months of employment.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.