Call Center Representative, Bilingual (Spanish)

Salary Range : $19.00 to $21.00 per hour

At Fitzsimons , we're not just about numbers, we're about people! If you're passionate about making a difference, providing outstanding service, and having fun along the way - we want YOU to join our team! We believe in P ride, I ntegrity, and P assion in everything we do-our w ords, a ctions, and m otivations. PIP WAM!. We're all about turning every interaction into an unforgettable experience. Ready to be part of something amazing?

Why Choose Fitzsimons? It's simple - we care about our members and our team! As a Call Center Representative , you'll be the first face our members see and the friendly voice they hear. You'll have the opportunity to connect, help, and build meaningful relationships every single day. We offer many incredible benefits to support YOU in your career and life.

Perks Galore :

• Tuition reimbursement & educational assistance - We love supporting your growth!
• Internal development opportunities - We want you to shine and grow with us.
• HSA, if you enroll, you will receive an employer contribution to your Health Savings plan - We've got your back.
• Wellness programs - Because a happy team is a healthy team!
• Paid time off benefits - We encourage you to take time for YOU!
• 401(k) plan with 5% employer match - Saving for your future is important to us.
• Employee loan discounts - We're here to help with your financial journey!
• Employer-paid short-term disability, long-term disability, and life insurance - We care about your well-being.
• Paid parental leave - Because family is everything.
• Three hours of volunteer paid leave every month - Give back to the community!

As a Call Center Representative , you'll be the superhero our members need!

What You'll Do :

Engage with Members :  Make every call a friendly, professional, and welcoming experience. Your warm tone and helpful approach will ensure members feel valued and supported.

Account Services :  Help members make account updates or answer account-related questions. Accuracy and attention to detail are key to providing seamless support.

Transaction Support : Guide members through phone-based transactions such as transfers, payments, or account adjustments, ensuring everything is handled quickly, correctly, and stress-free.

Product Knowledge : Become an expert in our products and services, confidently recommending solutions that fit members' needs—spot opportunities to connect members with Financial Consultants for deeper guidance.

Tech Assistance : Support members with online and mobile banking, walking them through troubleshooting and navigation so they can feel empowered using digital tools.

Security & Compliance : Protect our members by following verification procedures, monitoring for suspicious activity, and maintaining confidentiality.

What We're Looking For :

Ready to Join Us?

Apply today for the Call Center Representative  position, and let's take the next step together to make a real difference! This isn't just a job - it's an opportunity to grow, learn, and become part of a team that truly values you.

If offered the position, employment is contingent upon a background check and bondability.

Come for the job, stay for the people.

Employment is contingent upon a background check and bondability.

Job Posted by ApplicantPro