Regional Director of Operations (St Augustine)

Regional Director of Operations (St Augustine)

Regional Director of Operations

Millennium Physician Group

Full Time (Monday-Friday 8AM-5PM)

Value Based Care Experience REQUIRED

Saint Augustine, FL

The Regional Director of Operations (DO) is a senior leadership role responsible for the operations, clinical, and financial performance of a subset of value-based primary care practices within a region. The DO will manage multiple practice locations, ensuring the successful execution of operational and strategic goals, with full P&L responsibility. This role will also focus on fostering a positive practice culture, improving clinical outcomes, ensuring patient satisfaction, and meeting financial objectives.

The DO will report to the Regional Vice President (RVP) and partner with the Regional Medical Director (RMD), and other leaders to drive the implementation of strategies that enhance operational efficiency, provider performance, and patient care. This position will have oversight of practice administrators, staff onboarding, and performance management, including key value-based care metrics.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Leadership & Culture

Build and nurture a practice culture that aligns with MPG's values, promoting teamwork, ethical practices, and high-quality patient care.

Foster strong relationships with providers and staff, ensuring open communication and collaboration.

Conduct regular practice meetings to ensure alignment with corporate values and operational goals.

Financial & Budget Management

Collaborate with the RVP to develop and manage the regional practice budget.

Assume full responsibility for the P&Ls and financial performance of assigned practices, inclusive of value-based care financial constructs.

Monitor key financial, operational, and clinical KPIs, addressing any gaps or inefficiencies.

Create and execute strategies to meet financial targets and operational goals.

Operations & Strategy

Develop strategic plan for value-based care initiatives and ensure day-to-day operations aligns with value-based care models.

Identify opportunities for expanding value-based initiatives and partnerships with other healthcare organizations or community resources.

Evaluate the effectiveness of value-based care programs, adjusting strategies as needed to optimize patient outcomes and cost efficiency.

Collaborate with the corporate integration team to manage region-specific integrations, ensuring alignment with organizational goals.

Develop and implement an annual strategy for the region, ensuring its successful execution.

Identify and implement best practices to enhance operational efficiency and patient satisfaction.

Manage practice staffing levels and schedules to ensure the efficient operation of each location.

Provider & Staff Management

Interact with providers regularly, ensuring standards of communication and information are met.

Plan and attend monthly Physician meetings.

Coordinate provider onboarding, ensuring smooth transitions into the practices and alignment with MPG's standards.

Hire and manage staff based on practice needs, ensuring appropriate staffing levels to meet patient demand.

Conduct quarterly performance meetings, set annual goals, and manage performance appraisals.

Address any performance-related issues fairly and consistently.

Manage PRN and float staff as needed.

Clinical & Patient Care

Lead efforts in patient care coordination to ensure high-quality, efficient care that meets value-based care metrics.

Monitor patient satisfaction levels and implement changes to improve service delivery.

Ensure adherence to practice standards regarding cleanliness, materials, and overall presentation of the facilities.

Manage service recovery efforts when necessary to maintain patient satisfaction and care quality.

Compliance & Best Practices

Ensure that all practices comply with healthcare regulations, company policies, and industry standards.

Continuously evaluate and improve practice processes to enhance patient care, efficiency, and compliance.

Streamline vendor relationships and ensure cost-effective procurement of necessary materials and services.

Collaboration & Communication

Maintain open lines of communication with providers, staff, and leadership.

Forge strong links with other departments to address practice needs and improve service delivery.

Perform quarterly rounding with providers to assess performance, gather feedback, and identify areas for improvement.

Performance Monitoring & Reporting

Review monthly, weekly, and daily performance reports to assess practice progress against goals and adjust strategies as needed.

Use data analytics tools to track performance against key value-based care metrics such as readmissions rates, patient outcomes, and cost effectiveness.

Lead performance improvement initiatives in response to data analysis.

Qualifications :

Education : Bachelor degree required. MBA preferred.

Experience : Minimum of 7-10 years in clinical practice, with at least 5 years in a leadership role in a healthcare setting

Experience in value-based primary care

P&L Responsibility : Proven experience managing P&L responsibilities, including budget creation and financial oversight.

Leadership : Strong leadership and management skills, with the ability to inspire and motivate staff and providers.

Communication : Exceptional interpersonal and communication skills, with the ability to work effectively with diverse teams and leadership.

Problem-Solving : Strong strategic thinking and problem-solving capabilities, with the ability to drive change and overcome operational challenges.

Compliance & Regulations : In-depth knowledge of healthcare regulations, compliance standards, and best practices in patient care.

Benefits :

• 3 weeks PTO & 7 paid holidays
• Medical, Dental, Vision
• Employer Paid Basic Life & Short Term Disability coverage (goes into effect after 1 year of full-time employment)
• 401(k) with match
• Employee Wellness
• Other Employee Discount programs like Tickets at Work and cell phone discounts
• Other benefits : Dependent Care FSA, Voluntary Life, Long Term Disability, Critical Illness, Pet Insurance, and more

See Full Job Description for more details

Why Millennium?

Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida.

At Millennium Physician Group, you will find an organization that focuses on family and building a strong network of people to care for the communities we serve. We are always searching for employees who have a strong customer service attitude, fantastic teamwork skills and a willing smile ready to share.

Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.

If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.