Onboarding Manager

A company is looking for an Onboarding Manager to oversee customer onboarding and enablement processes.

Key Responsibilities

Serve as the project manager and primary point of contact for customers during onboarding

Manage multiple onboarding projects, balancing timelines and stakeholder communication

Facilitate customer enablement sessions and capture feedback for continuous improvement

Required Qualifications

3+ years of experience in SaaS onboarding, implementation, or project management roles

Proven project management expertise in scoping, planning, and risk management

Hands-on Salesforce knowledge; Salesforce Administrator certification is a plus

Strong technical aptitude for SaaS implementations and system configuration

Ability to manage multiple simultaneous projects in time-sensitive environments