Technical Support Specialist - Residential

Technical Support Specialist - Residential

Visionary Broadband seeks a qualified individual to fulfill the role of Technical Support Specialist - Residential .  This full-time position will join the team at Visionary Broadband, one of the top internet service providers in the Rocky Mountain region.

Please note : This is not a remote position, we are only considering candidates who currently reside in areas where Visionary Broadband has an office.

Job Overview :

As a Technical Support Specialist Residential, you will provide support for our residential customers via a call queue. Key duties include answering calls, creating and managing support tickets, troubleshooting technical issues, escalating cases as needed, and creating repair jobs to dispatch out field technicians.

A successful candidate for this role will have a strong command of the companys network and customer database and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We need an enthusiastic individual who can listen to customer issues and then offer a unique and innovative solution to each problem.

Qualifications :

• Proficiency working on windows-based computer. As well as internet-based applications such as email apps and Browsers.
• Basic understanding of networking and networking equipment.
• Showing attention to detail and documentation.
• Customer service skills, and working with customers over the phone as well as in person.
• Patience and a willingness to learn, this is a must.
• Ability to work in multiple systems at the same time.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, marital status, parental status, Pregnancy or maternity status, genetic information, sexual orientation, gender identity or expression, transgender status or reassignment, veteran's status, political affiliation, age, or disability. Or any other status protected by applicable Federal, State or local law.

Visionary Communications, Inc. is an EEO Employer- Minorities / Women / Disabled / Veterans.

Compensation details : 19.23-20.5 Hourly Wage

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