Service Engineering - Co-op Positions

Overview

DESCRIPTION

This dual product / customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.

In this role, you will make an impact in the following ways :

Investigates product test system and process problems, understands causal mechanisms, recommends appropriate action, may include activities in problem resolution and documents results with guidance from more experienced team members.

Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.

May support preparing the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.

Collaborates with technical experts in failure analysis and data trends to implement final product resolutions to reduce customer downtime.

May support large-scale development or issue resolution projects.

May include activities in problem resolution for moderately complex components, products, systems, subsystems, or services.

Supervised execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.

No direct management of people but could involve limited coordination of work amongst engineers and technicians.

Contributes effectively toward team goals and develops proficiency in the competency areas critical to success in the role.

RESPONSIBILITIES

To be successful in this role you will need the following :

Field Investigation and Support

Technical Service Information

Product Serviceability Requirements and Review

Product Failure Reporting and Corrective / Preventive Action Systems

Product Failure Mode Avoidance

Product Problem Solving

Technical Customer Management

Decision Quality

Drives Results

Collaborates

Communicates Effectively

Self-Development

Degree Programs Considered : Bachelor's, Master's, PhD

Major Programs Typically Considered : All Engineering Majors

QUALIFICATIONS

2025 Monthly Salary Range by Degree Level :

Bachelor's - $3,500 - $4,400

Master's - $5,600

PhD - $5,800

Please note that the salary range provided is a good faith estimate of the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.

Co-Op program criteria :

Must be a full-time enrolled student pursuing an undergraduate or graduate degree at an accredited U.S. college / university

Minimum 2.5 or above GPA preferred

Must be able to complete a minimum of 4-months to 6-months or a maximum of a 12-months commitment

Must be able to complete 40 hours per week

Willingness to learn from others on the job

Must be currently residing within the continental U.S.

Equality, Hiring, and Compliance

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and / or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http : / / EEOC.gov to know your rights on workplace discrimination.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today. careers.cummins.com

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team : http : / / connect.find.ly / cummins

Job Engineering

Organization Cummins Inc.

Role Category Hybrid

Job Type Student - Cooperative / 12 Month Placement

ReqID 2419440

Relocation Package No

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and / or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http : / / EEOC.gov to know your rights on workplace discrimination.

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