Product Support Engineer
VirtualVocationsDorchester, Massachusetts, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Product Support Engineer to provide technical support to enterprise customers.
Key Responsibilities
Serve as the primary contact for technical support requests from enterprise customers
Provide expert assistance in resolving production issues and diagnosing platform-related problems
Collaborate with internal teams to ensure customer feedback informs product enhancements
Required Qualifications
Experience in a client-facing elevated technical support or analyst role
Practical experience in working with REST API
Strong knowledge of Python
Experience in troubleshooting production environments and testing new features
Familiarity with monitoring tools like Datadog and Postman
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Product Support Engineer • Dorchester, Massachusetts, United States
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