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Hotel Housekeeper

Hotel Housekeeper

Sobo Lodging LLCSouth Boston, Virginia, United States
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Experience :

  • Minimum 3 Years Experience as Housekeeper or Lead Housekeeper.

Physical Requirements :

  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

    • General Requirements :

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner. Able to communicate with Staff in English.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel-required meetings and trainings.
  • Maintain regular attendance in compliance with Choice Hotels Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Choice Hotels Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to cross-train in other hotel-related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

    • Fundamental Requirements :

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Thoroughly clean guestrooms according to standards.
  • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
  • Remove all trash and dirty linen from guestrooms and hallways.
  • Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
  • Restock housekeeping cleaning cart for next day's use.
  • Replenish cleaning chemical bottles.
  • Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
  • Report all missing items from room (i.e., irons / boards, hair dryers, etc.) to General Manager.
  • Report any maintenance repairs immediately to General Manager.
  • Handle items for “Lost and Found” according to the standards.
  • Ensure overall guest satisfaction.
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    Hotel Housekeeper • South Boston, Virginia, United States

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