Technical Analyst IVVirtualVocations • Springfield, Massachusetts, United States
Technical Analyst IV
VirtualVocations • Springfield, Massachusetts, United States
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A company is looking for a Technical Analyst IV to act as a liaison between the line of business and IT partners, focusing on end user experience and project delivery.
Key Responsibilities :
Participate in project meetings to generate technical requirements
Use analytical skills to determine issue resolutions in coordination with the Quality Engineering team
Create business requirements, user stories, and acceptance criteria for projects involving supported applications
Required Qualifications :
Bachelor's Degree in Information Technology, Computer Science, or related field, or 5-7 years of relevant experience
Knowledge of CCaaS systems and technologies, specifically Five9 Studio and VCC
Familiarity with tools such as Jira, Confluence, and Lucid Docs
Extensive experience with user story creation using Jira
Experience working in a fast-paced team environment on multiple projects with shifting priorities
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Technical Analyst • Springfield, Massachusetts, United States
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