Customer Relations Associate

Customer Relations Associate

New York City, NY

AngelList Customer Success & Operations / Full Time / Hybrid

About AngelList :

We exist to accelerate innovation by increasing the number of successful startups in the world. We want to give more people the opportunity to participate in the venture economy by building the financial infrastructure that makes it possible for more people to invest in world changing startups, and build tools for startups that help them run their operations so they can focus on building.

AngelList is the nexus of venture capital and the startup community. We support over $124B+ assets on our platform, and we've driven capital to over 12,000 startups, almost 282 of which are unicorns. 57% of top-tier U.S. VC deals involve investors on AngelList. While our scale is large, our ambitions are even larger we're innovating on the financial infrastructure for venture investors and the startups they invest in. Come build with us.

About the Role :

Our Customer Relations team at AngelList serves as the main point of contact for our clients across our suite of private market software products. Our clients include some of the most exciting investors in the Venture Capital ecosystem, CFOs of multi-billion dollar private market funds, and operators within private fund management. The Customer Relations team partners with our clients to deliver a delightful product experience, drive retention, and enable growth.

In this role, you'll serve as the operational center of excellence for AngelList's customers by working closely with Account Managers to manage fund operations, troubleshoot client issues, and serve as subject matter expert on our software suite. You will work directly with General Partners, CFOs, and other external stakeholders to drive outcomes and focus on executing critical workflows to provide Account Managers and our customers with increased leverage. Internally, you will collaborate with sales, engineering, legal, finance, operations, and tax teams to enhance platform efficiency and track client challenges.

Please note, this is not an investing role. This is a customer-facing role. This role will be a hybrid role in our NYC office only - expectations are that you are in the office 2-3 days a week.

You will :

• Support Customer Relations Account Managers and Team Leads by owning fund operation actions and product support issues for clients in your Team's book of business.
• Execute operational tasks efficiently and effectively by ensuring that processes are followed, goals are met, and standards are maintained. You'll continuously seek ways to improve operational efficiency.
• Deliver an exceptional client experience through accurate, concise, and action-oriented communications with fund managers, their investors, and portfolio companies
• Collaborate with cross-functional teams to continuously surface new solutions for our GPs and achieve common goals. You'll facilitate communication and coordination across functions to ensure smooth execution for client deliverables

Other characteristics of the ideal candidate :

How Success will be Measured in this Role :

AngelList has offices in two hub cities : San Francisco and New York City that you can choose to work from. This role will only be located in the NYC office. We're focused on hiring within these hubs and people hired from these hub offices are expected to come into the office twice per week (Tuesdays and choice between Wednesday or Thursday). From time to time, we will make rare exceptions for new hires if they need to be fully remote.

Compensation : The compensation for this role consists of a competitive base salary, performance based variable component, benefits, and equity package. The compensation for this role is $105,000 with a 10% target variable compensation and an equity package. Additional details about our Total Rewards package will be provided during the recruitment process.

Benefits : We support our employees in their lives both inside and outside of work.

Working at AngelList : At AngelList, we are united in our purpose to accelerate innovation and build the future of private markets. Our beliefs and values shape how we work, collaborate, and create impact. If the below resonate, we'd love to have you with us.

AngelList is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.