Senior Site Reliability Engineer

Overview

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose

Helps lead projects that are focused on managing and maintaining optimum platform infrastructure performance, reliability, and security using SRE practices, observability tools, manual and automated procedures, documentation, people and processes and CI / CD tools, processes, and designs. Develops complex services to automate monitoring activities and provide critical information to facilitate response and resolution of performance and availability issues and incidents. Understands and advocates for standardized and scalable software tools to ensure that systems operate without interruption at optimum performance and leads project teams through deployment. Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability.

Responsibilities

• Troubleshoots and resolves more complex problems with systems and services and initiates regular deployment of new versions of the systems and their subcomponents
• Leads more complex projects focused on building and maintaining observability / monitoring for the application, monitoring key performance indicators, maintaining alerting, and continuously improving visibility.
• Helps make decisions around periodic system validation and testing, service monitoring, and standing up new services / tools
• Uses knowledge and experience to identify strategies that increase system reliability and performance through on-call rotation and process optimization
• Identifies and implements necessary manual and automated procedures for improved collaborative response in real-time
• Leads lower level Engineers in stress, security, and performance testing
• Resolves issues that come up through support escalation
• Keeps documentation and runbooks up to date to effectively deal with new incidents that might arise
• Leads post incident reviews and documents findings for future informed decision making
• Reviews proposals to optimize Software Development Life Cycle (SDLC) to boost service reliability and makes decisions around which proposals should move forward.
• Communicates complex topics with development teams to investigate and document issues and leads internal team to develop solutions to mitigate them
• Performs other duties as assigned
• Complies with all policies and standards

Education / Experience

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and requires 4 – 6 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills

Pay and Benefits

Pay Range $85,300.00 - $158,100.00 per year

Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Equal Opportunity

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

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