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Guest Services Representative

Guest Services Representative

Multipurpose Arena Fort WorthFort Worth, TX, US
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Job Description

Job Description

Part Time Guest Services Representative

Job Code : 4053

Trail Drive Management Corp – Fort Worth, TX

Classification : Part Time

Reports to : Guest Service Supervisor

Job Description : The Part Time Guest Services Representative will serve in a multitude of functions including usher, ticket taker, elevator / escalator attendant, ADA attendant, Guest Services Office personnel, as well as Premium Service Representative personnel. Duties include scanning tickets as fans enter Dickies Arena for all events, ensuring fans have valid tickets to enter Dickies Arena, and directing / seating guests in proper seating sections based on ticket information. Other duties as assigned based on event. This position is an event-based, part-time position so the available hours will fluctuate based on the needs of Trail Drive Management Corp.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • May need to physically assist ambulatory, infirm or disabled fans to evacuate seating bowl or concourses during an emergency.
  • Assist with distribution of promotional items to guests.
  • Remain attentive to needs and demeanor of guests using a positive, pro-active approach to problem solving.
  • Ensure fan compliance with Dickies Arena policies and procedures.
  • May need to operate elevators or escalators for guest safety and proper crowd movements between levels.
  • Develop a working knowledge of Dickies Arena.
  • Provide wheelchair escorts for guests as requested.
  • Additional duties may be assigned by a supervisor based on event.
  • Adhere to Trail Drive Management Corporation (TDMC) Policies and Procedures.
  • Act as a role model within and outside Dickies Arena.
  • Performs duties as workload necessitates.
  • Demonstrate flexible and efficient time management and ability to prioritize workload.
  • There will be an expected minimum number of events worked

Supervisory Responsibility None

Physical demands While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employees will constantly move about inside and outside various areas of the facility after / during / after events to interact with internal / external clients and supervise the work of employees during events. Employees must constantly communicate via telephone and in-person with others and exchange accurate information. Employees may occasionally be required due to business demands and event operations to lift and / or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employees may sporadically assist in lifting / moving 100 lbs. or more.

  • Ability to navigate the facility
  • Ability to be exposed to adverse weather conditions when required to work outside
  • Ability to move arms for extended periods of time
  • Ability to be on your feet for prolonged periods of time
  • Ability to work nights, weekends and holidays as needed for events
  • Ability to perform the physical duties of the job.
  • Eligibility Qualifications

  • High School diploma or equivalent.
  • Possess excellent interpersonal skills and diplomacy.
  • Strong oral communication skills.
  • Ability to climb up and down stairs at varying inclines.
  • Previous experience in a Guest Services role in a Sports or Entertainment Venue.
  • Ability to work nights, weekends, and holidays based on operational needs.
  • Strong customer service skills. Will maintain a positive attitude under pressure.
  • Ability to clearly, effectively, and professionally interact with staff, supervisor, contractors and the public.
  • Outgoing, attentive and communicate in a professional manner. Will collaborate effectively with others to produce results.
  • Ability to handle large crowds while remaining friendly and professional at all times.
  • Experience doing customer service work is preferred and as is the use of a hand-held scanning device.
  • Ability to work the entire event including pre and post-event activities as needed.
  • Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • During the Fort Worth Stock Show and Rodeo (Mid-January through early February) there will be opportunities for significant consecutive-day shifts ranging from 8am – 8pm
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
  • We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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    Guest Service Representative • Fort Worth, TX, US

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