Administrative Assistant II - Driver Services Call Center

Job Title

Division of Motor Vehicles (DMV) Administrative Assistant II

Job Description

The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.

Duties :

• Research, update, and correct driver records.
• Data entry into databases and spreadsheets.
• Provide customer service via telephone or in-person to external stakeholders and customers.
• Translate and clarify Colorado Motor Vehicle statutes, department administrative procedures, and policy to customers.
• Determine the effect of statutory law on a driving record and use experience and reasoning to determine the best approach for the possible courses of action in response to division notices, restraints, or general licensing issues.
• Advise customers as to the fee, documentation, and testing requirements.
• Provide and instruct customers in identifying and acquiring the mandatory forms to accomplish the desired action(s).
• Access the spreadsheet to determine the current location of a requested file; if still on hard copy, pull paper documents, scan copies, and return originals to their proper location; file and other retrievals as required.

The candidate should also have strong telephone customer service skills.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement : This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description : G3A3XX Administrative Assistant II

Minimum Qualifications :

Experience Only : Two (2) years of relevant experience in General Clerical and / or Call Center work experience.

OR

Education and Experience : A combination of related education in Business Administration, Accounting, Public Administration, Political Science, or similar field and / or relevant experience in General Clerical and / or Call Center work experience equal to two (2) years.

Preferred Qualifications :

Conditions of Employment with the CDOR :

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records / accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Minimum Qualification Screening : A Human Resources Analyst will only review the work experience / job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

Appeal Rights : An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and / or to perform essential job functions where the requested accommodation does not impose an undue hardship.