Reliability Support Engineer- UniFirst

To lead reliability initiatives for UniFirst field locations who perform maintenance on buildings, facilities, and assets to raise the level of asset reliability through the improvement of maintenance practices. Partners in this position will make visits to field locations on a regular basis to assist in technical training, partner development, maintenance team coaching and mentoring, implementation of reliability processes and practices, and equipment optimization and cost management.

This individual will act as a Business Partner to field locations where there is a two-way accountability support structure in assisting locations in improvement tasks, processes, and everyday routines. This position must also represent the Corporate interests of the entire organization in ensuring locations are adhering to requirements implemented by Company leadership.

General Job Responsibilities :

• Supports the UniFirst safety culture in practice and observation. Assists Safety engineers and field partners in safety process improvement, record keeping, and scorecards / audits.
• Provides guidance and oversight to field locations in the implementation of various UniFirst reliability and maintenance initiatives.
• Makes regular visits to assigned field locations to coach, mentor, train, and develop maintenance human capital resources.
• Performs Reliability Playbook / Scorecard coaching visits at field locations. Work with locations to drive progress on critical action items. Assist field locations in raising their reliability and maintenance scores and other Key Performance Indicators (KPI’s).
• Conducts Reliability Scorecard audits at field locations as assigned.
• Drafts and publishes various reliability, maintenance, and after visit reports.
• Follows up on reliability and maintenance action plans to track and assess progress of field locations.
• Assists in the implementation of various reliability improvement initiatives across the organization. i.e. Reliability Playbook / Scorecards, Computerized Maintenance Management Systems (CMMS), predictive maintenance (PdM) practices, and other technical tools.
• Provides hands-on / side by side assistance to assist in training UniFirst maintenance partners.
• Ensures locations in the assigned group are completing Preventive Maintenance processes and tasks as required in the CMMS and as directed by leadership.
• Provides input to improve equipment and production / maintenance processes.
• Provides input to improve building designs relating to maintenance and equipment reliability processes.
• Works with vendors to measure performance and ensures field locations are receiving required and proper support.
• Acts as a liaison between vendors / suppliers, field locations, engineering, and leadership to resolve issues, negotiate solutions, and improve support to UniFirst.
• Works with contractors to assist field locations and monitors contractor safety practices to ensure they meet UniFirst, OSHA, and local codes, regulations, and requirements.
• Monitors all maintenance related regulatory and environmental compliance requirements within assigned field locations.
• Communicates with Management by conducting debriefs of all field visits, through presentations for training, initiative implementation, process changes, etc.
• Assists locations in planning for capital project improvements, budgeting, and installation of equipment.

A. Safety

B. Administration

C. Negotiation

D. Training

E. Inventory Control

F. Personal Development

Performs all other duties as assigned by manager.

Qualifications

Competencies :

1. Prioritization / Time Management - Prioritizes multiple tasks properly to meet deadlines; recognizes time constraints and adjusting work schedule and priorities to address them; manages time wisely to ensure maximum efficiency and productivity.

2. Critical Thinking - Uses inductive and deductive reasoning to formulate general rules or principles and apply them to work; identifies flaws in logical reasoning; understanding complex conceptual relationships; accurately detects underlying themes or patterns in data.

3. Negotiation - Persuasively articulates own position, carefully listens to others’ positions, and tailors negotiation tactics to bring all parties together and reach desired outcomes; strikes a balance between being firm and being willing to compromise resulting in outcomes that enhance group or organizational effectiveness; demonstrates fairness and searching for win-win solutions throughout the negotiation process.

4. Coaching and Development - Accurately assesses employee’s strengths and developmental needs; giving informative and constructive feedback in a manner that enhances others’ motivation; providing challenging assignments and opportunities for development; guiding others to overcome setbacks and learn from experience.

5. Problem Solving – Uses a logical thought process to determine situational issues or root causes creating conflict, delay, process failures, and other issues affecting the productivity of the Company or any of its functions; and devises and implements solutions to these issues.

Education :

Additional Requirements :

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws