Product Solutions Manager

A company is looking for a Product Solutions Manager.

Key Responsibilities :

Conduct targeted sessions with customers to gather feedback and improve workflows

Create and maintain customer-facing content to reduce repetitive support needs

Surface recurring pain points from customer interactions and collaborate with the product team to build quality-of-life features

Qualifications :

System thinking capabilities potentially from a UX service design, engineering, or design background

Experience managing content and / or training programs for a product through major and minor updates

Proficiency with multiple business operations to understand customer workflow challenges

Experience independently owning high visibility projects that moved business metrics