Service Operations Analyst (Flower Mound)

Job Opportunity

Work Flexibility : Hybrid

Who We Want :

Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.

Innovators. People who are open to looking at problems from different angles, continually applying new knowledge to your work, and seeking creative ways to meet challenges.

Achievers. People who thrive in a fast-paced environment and are not afraid to go the extra mile for the good of the team.

Collaborative Partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What You Will Do :

Lead and manage multiple operational aspects of the field service organization to ensure consistent execution, the building of a scalable business, and mutual accountability for all parties. Activities could include, but would not be limited to, ownership and management of critical parts orders, service backorder cleanup, and Field Service software management.

Essential duties & responsibilities : (detailed description)

• Evaluate the open service orders for alternate parts, obsolete parts, and error logs to facilitate parts quicker to our Field Service Technicians and Customers.
• Define, document, and ensure timely, consistent, and scalable field service delivery, recording and reporting on this delivery of Stryker Inventory.
• Monitor / Develop metrics to measure effectiveness of services.
• Oversee and assure quality in service delivery to the field.
• Will ensure consistent communication on service orders to Mobile Inventory team, Technical Support team, Service Demand Planner, Field Service Technicians, Sales partners, and Customers.
• Responsible for the creation and maintenance of critical room down service orders that are not able to be fulfilled in a timely manner by our Field Service Technicians through their mobile inventory.
• Responsible for maintaining Operon Software dongles for Field Service Technicians to ensure all dongles are tracked and properly licensed prior to expiration.
• Supervise and / or execute additional projects as directed.

Education & special trainings :

Skills & experience :

Physical & mental requirements :

Travel Percentage : 10% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M / F / Veteran / Disability.