Home Care Administrator / Operator

Home Care Administrator / Operator

We are a well-established home care agency with over 30 years of dedicated service, specializing in providing compassionate, personalized care to seniors, individuals with disabilities, and families across New York City's five boroughs. Our comprehensive services include Home Health Aide (HHA) and Personal Care Aide (PCA) support, the Consumer Directed Personal Assistance Program (CDPAP), Nursing Home Transition and Diversion (NHTD) Waiver Program, pediatric care, skilled nursing, therapy services, Alzheimer's and stroke recovery care, and assistance with Medicaid applications and pool trusts. Committed to enhancing quality of life and promoting independence, we deliver 24 / 7 professional care in the comfort of clients' homes, backed by a team of highly trained caregivers. Licensed by the New York State Department of Health and accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), we prioritize excellence, reliability, and client-centered support while accepting most insurances and private pay options.

The Home Care Administrator / Operator plays a pivotal leadership role in overseeing the day-to-day operations of our Brooklyn-based office, ensuring seamless service delivery across New York City's five boroughs. This position is essential for maintaining operational efficiency, regulatory compliance, and high standards of care in a fast-paced home care environment. Reporting directly to senior leadership, the Administrator / Operator will drive strategic initiatives, manage cross-functional teams, and foster a culture of excellence to support our mission of providing unparalleled home health services. This is a full-time, in-office role located in Brooklyn, New York, offering the opportunity to make a meaningful impact on the lives of clients and caregivers alike.

Key Responsibilities

• Oversee daily operational activities, including staff scheduling, client intake processes, and service coordination to ensure timely and effective care delivery across the five boroughs.
• Lead and mentor a team of administrative, clinical, and support staff, promoting professional development, performance evaluations, and team collaboration.
• Ensure compliance with all federal, state, and local regulations, including New York State Department of Health standards, JCAHO accreditation requirements, and Medicaid guidelines.
• Develop and implement operational policies, procedures, and quality improvement initiatives to enhance service efficiency and client satisfaction.
• Manage budgeting, resource allocation, and financial reporting, including monitoring expenses related to staffing, supplies, and program administration.
• Build and maintain relationships with referral sources, healthcare partners, and community organizations to expand service reach and support business growth.
• Handle client and family inquiries, resolve issues promptly, and conduct regular assessments to align services with individual needs.
• Utilize data analytics and reporting tools to track key performance indicators, such as client outcomes, staff productivity, and program utilization.
• Coordinate with clinical teams to support specialized programs like CDPAP, NHTD, pediatric care, and therapy services.
• Participate in emergency response planning and on-call rotations as needed to address urgent operational needs.

Qualifications

Compensation

The base salary for this position ranges from $100,000 to $150,000 annually, commensurate with experience and qualifications. For seasoned veteran professionals with extensive relevant expertise, compensation can be doubled, exclusively based on prior experiences and demonstrated achievements in homecare or healthcare operations.