VP of Technical Services

VP of Technical Services

CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With solutions for Sales Planning and Incentives, we help revenue teams automate processes, hit revenue targets, and adapt with business change, ultimately driving efficient growth. It's time to rethink ROI - your return on incentives - with CaptivateIQ.

With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning.

About the Role

CaptivateIQ is seeking a VP of Technical Services to unite and lead the Customer Education, Professional Services, and Technical Support teams under a singular strategy. This newly architected role, reporting to the SVP of Customer Experience, is central to our mission of building a truly self-service, AI-powered enterprise platform - and to revolutionizing how we deliver customer enablement, onboarding, and product guidance at scale.

This is not an "operational tweak" role - you'll be responsible for transforming how we deliver technical services : reducing support dependency, accelerating time-to-value, and enabling customers to self-solve with confidence.

Strategy & Innovation Responsibilities

• Innovation : Develop and champion a bold, "next-level" vision for Technical Services that accelerates CaptivateIQ's shift toward a fully self-service, product-led customer journey.
• Strategy : Craft and socialize a multi-year roadmap spanning Customer Education, Professional Services, and Technical Support, driving convergence toward digital-first, AI-powered experiences.
• Launch self-service experiences : customer portals, in-product guidance, AI-assisted support, and scalable implementation templates.

Transformation of Customer Education, Support, and Professional Services Responsibilities

Operational Excellence & Customer Impact Responsibilities

Requirements

Nice to Have

Skills & Behaviors

Benefits

Notice for Prospective Candidates

We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following :

$225,000 - $300,000 a year

The OTE range in USD represents the minimum and maximum for this position across North America. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of CaptivateIQ's competitive total rewards package.