Enjoy a career, packaged with care, whilst helping protect food, people and the planet
We are a key global provider of sustainable packaging solutions. We're on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
You could be part of our vision. Because it's our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It's every one of us working together.
We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
Essential Functions
Analyze partner requests for EDI file and mapping setup, considering transaction type, plan design, and EDI platform suitability.
Design and test map documents for the production environment according to established timelines and production instructions.Serve as a subject matter expert and resource for partners and internal teams regarding EDI workflow, processes, and procedures.Issue Monitoring & ResolutionMonitor and analyze inbound / outbound EDI files daily, proactively addressing and resolving issues.
Lead the resolution process with a focus on minimizing impact to partners and the business.Effectively communicate status updates, issues, and timelines to both partners and internal teams.Collaboration & CommunicationCollaborate cross-functionally with Customer Service, Sales, partners, and external vendors to address both test and production issues promptly.
Develop and maintain strong working relationships with partners and internal business teams, communicating status, issues, and timelines concisely and effectively.Reporting & Process ImprovementMaintain EDI status tracking and management reporting.
Identify and support opportunities for service delivery improvement, operational efficiencies, and process effectiveness within EDI functions.Professional TraitsRelationship-Builder : Demonstrates a helpful, respectful, and team-oriented approach with an emphasis on exceptional client service.
Problem Solving : Uses a logical, organized approach to problem resolution, breaking complex issues into manageable parts, and identifying root causes.Adaptability : Open to innovation and new processes, can effectively prioritize and adapt to shifting objectives and uncertainty.Detail Oriented : Exhibits diligence and consistent focus on accurate, timely delivery.Values Orientation : Models company values, prioritizing the best interests of customers, company, and colleagues and fostering high collaboration.Job Qualifications
Required
Bachelor's degree in business administration or technology field.3-5 years of EDI knowledge.Experience in mapping and trading partner compliance, including customer service order and manufacturing processes.Strong knowledge of the manufacturing environment and order lifecycle.Self-motivated, organized, and results-oriented with critical thinking and problem-solving abilities.Excellent interpersonal, written, and verbal communication skills.Proven ability to develop strong working relationships with internal departments, partners, and external vendors.Proficiency with MS Office Suite, especially MS Excel and MS Teams.Aptitude for technical procedures and processes.Preferred
Project management experience demonstrating end-to-end results.Understanding and usability of SQL (Structured Query Language).Join us. Help protect food, people and the planet.
