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Sales Professional - Inside Sales

Sales Professional - Inside Sales

Service Corporation InternationalCleveland, OH, US
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Re-Engagement Planning Advisor

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

The Re-Engagement Planning Advisor is responsible for learning the industry, products, product finance / insurance options (trust), services, as well as use of Customer Relationship Management (CRM) sales software and proprietary contracting software. Responsibilities include completing a training program which requires successfully complete course work, passing exams, and demonstrating the appropriate skills to begin fulfilling the following responsibilities. Compassionate and results-driven sales representative to actively set appointments and engage prospective clients with purchasing pre-planned funeral services as well as pre-planned cemetery / mausoleum property to meet their personal and cultural needs.

Take pride in service excellence and a technology rich company to support revenue quota achievement.

Job Responsibilities

  • Develop trusting relationships with prospective and existing client families in order to generate sales leads. Updating prospective client contact information and detailed notes in Customer Relationship Management (CRM) sales system.
  • Take initiative to contact prospective clients and schedule sales appointments to meet prospective client's schedule, including evenings and weekends.
  • Appointments made at customers' residence, Dignity Memorial locations or virtually
  • Applying listening and empathy skills facilitates prospective client through the pre-planning process and selection of services and property that most appropriately meet their needs. Explains insurance (trust) product features. Completes sales and insurance (trust) contracts ensuring accuracy and completeness.
  • Utilize CRM software to continually source leads from campaigns, prospective clients, and prior client sales to develop sales pipeline.
  • Coordinates sales efforts with team members and other departments as appropriate.
  • Seek out manager's coaching to improve sales cycle, sales techniques, software proficiency, and product knowledge.

Minimum Requirements

  • Education : High School Diploma or equivalent
  • Licenses : Ability to obtain and maintain insurance license as required by state / province. Current state / province issued driver's license with an acceptable driving record
  • Experience : Sales or Customer experience preferred. Previous experience with Customer Relationship Management (CRM) sales systems preferred

    • Knowledge, Skills and Abilities

  • Proficient computer skills including MS office suite
  • Proficient computer skills with CRM and Social Networking Apps preferred
  • Professional demeanor and communication skills
  • Bilingual, knowledge of another language preferred
  • Professional attire required when meeting with clients or representing the company
  • Available to work evenings and weekends

    • Work Environment

  • Work indoors during all seasons and weather conditions
  • Comply with Corporate dress code policy

    • Work Postures

  • Sitting continuously for many hours per day, up to 6 hours per day

    • Physical Demands

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

    • Work Hours

  • Working beyond "standard" hours as the need arises

    • Compensation : $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

    Postal Code : 44102 Category (Portal Searching) : Sales Job Location : US-OH - Cleveland

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    Inside Sales • Cleveland, OH, US