Sr. Manager, Implementations

Job Description

Job Description

COMPANY : Canoe Intelligence

WEBSITE : https : / / canoeintelligence.com /

TITLE : Sr. Manager, Implementations

LOCATION : Hybrid in New York City, NY, or Jacksonville, FL.

SALARY : $140,000 - $165,000 base salary, + bonus and stock options (based on NYC, will be adjusted for geo)

The Role :

As we scale, we are seeking a Sr. Manager of Implementations. This role will lead a team of Project Managers that onboard new clients onto the Canoe Intelligence platform. This role is pivotal in ensuring a high quality onboarding experience as well as help drive customer value realization.

In this role, you will be responsible for the performance, development, and success of your team. Your leadership will be key in driving both client satisfaction and team effectiveness. You will guide your team to execute standard, repeatable processes that adhere to the high quality delivery of the Canoe platform.

What You’ll Do :

This role has two key components :

1) Drive Team Success

• Lead and Develop Your Team : Manage, mentor, and inspire a team, providing guidance, support, and opportunities for professional growth.
• Team Accountability : Maintain awareness across your team portfolio to ensure all projects are adhering to timeline, scope, and risk mitigation standards per our internal SOP and client SOW.
• Foster a Collaborative Environment : Promote a culture of continuous improvement by encouraging knowledge sharing, best practices, and collaboration within the team.
• Monitor and Enhance Team Performance : Regularly audit team interactions, project statuses, and client communications, providing constructive feedback and coaching to elevate team performance.
• Engage in Strategic Client Interactions : Join strategic and enterprise-level client calls to provide additional support and reinforce Canoe’s commitment to client success.

2) Drive Client Results

What We’re Looking For :

What You’ll Get :

Our Values :

Listen, and deliver client-centric solutions

Take initiative, improve situations, drive positive outcomes

Always set the highest standard for yourself and others

1 + 1 = 3

Who We Are :

Canoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, Canoe’s technology automates the highly-frustrating, time-consuming, and costly manual workflows related to alternative investment document and data management, extraction and delivery. With Canoe, clients can refocus capital and human resources on business performance and growth, increase efficiency, and gain deeper access to their data. Canoe’s AI-driven platform was developed in 2013 for Portage Partners LLC, a private investment firm.

Canoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.