IT Manager

Overview

Position

IT Manager

Location

South Florida Market

Reports To

Chief Product and Technology Officer

Role Type

Exempt | Full-Time

The IT Manager is a leadership-oriented role that supports the entire business—both remotely and in person. This role will own the IT program end-to-end, providing strategic oversight as well as hands-on support. You'll lead IT operations, ensuring providers and staff have the technology they need to care for patients. You'll be hands-on where needed, and focused on building scalable systems, managing vendors, and aligning IT with organizational goals. As we grow, you'll scale IT operations, build streamlined processes, and ensure quality and accountability from our Managed Services Provider (MSP).

We're looking for an independent self-starter who enjoys problem-solving and is excited about owning the IT roadmap as we grow and expand. If you're passionate about helping people, improving IT operations, and making technology seamless for healthcare providers, we'd love to meet you.

What You'll Do

• Own and manage the Bluebird Kids' IT program, including infrastructure, security, and support.
• Oversee our Managed Services Provider (MSP), holding them accountable to performance and service standards.
• Act as the first point of escalation for IT-related support requests, ensuring the MSP handles routine support effectively.
• Troubleshoot and resolve hardware, software, and network issues when needed.
• Document common issues and solutions to improve self-service IT resources.
• Ensure system performance, security, and reliability through policies, monitoring, and vendor oversight.
• Develop and enforce IT policies and best practices to ensure compliance, security, and efficiency.
• Manage procurement, configuration, and distribution of laptops, desktops, and other IT equipment.
• Track IT assets, ensuring proper inventory management and lifecycle tracking.
• Set up new hires with the right technology, access, and tools before their first day; manage employee offboarding securely.
• Support IT setup for new clinics, ensuring a smooth rollout of hardware, network, and IT infrastructure.
• Work closely with operations and leadership to create scalable IT processes as we grow.
• Identify, evaluate, and implement new technologies that improve clinic operations and staff productivity.
• Other duties as assigned.

What You'll Need

What We Offer

Equal Employment Opportunity

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone's contributions are valued.

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