Tier 2 Helpdesk Technician

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Overview

An employer is looking for a Helpdesk Technician to sit remotely in Dallas, TX to support a large government healthcare contract. The candidate will be joining a team of about 40 individuals supporting a user base of about 7,500 government employees. While onsite, they will also provide white glove support to government employees. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.

Responsibilities

• Support a large government healthcare contract as part of a team of about 40 individuals, providing helpdesk support to ~7,500 government employees.
• Refresh and deploy equipment including desktops, laptops, headsets, monitors, etc.
• Troubleshoot hardware and software issues, including connectivity and imaging in a Windows environment.
• Provide both in-person and over-the-phone support; deliver high level customer service.

Qualifications

Compensation & Benefits

Base pay range : $17.00 / hr - $20.00 / hr. Clearance : Public Trust Eligible. Length : 6 month contract to hire. Location : Hybrid – 1 day a week onsite plus occasional travel. Must be within 50 miles of Dallas, Texas.

Compensation : $17 / hr to $20 / hr. Exact compensation may vary based on skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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