Guest Service Representative - Holiday Inn Express Grandville

Job Description

Job Description

Join The Inn Crowd! The Holiday Inn Express in Grandville is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry! ​

• Guest Service Representative Shift :  2nd Shift, weekend availability required. PART-TIME
• Guest Service Representative Wage : Starting at $16 / hour
• Guest Service Representative can be used as a PAID internship

Guest Service Representative Position Summary :

Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns’ Core Values and Suburban Inns / IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Guest Service Representative Benefits Include :

Guest Service Representative Essential Functions :

Supply information to guests regarding hotel policies, services, and amenities

Guest Service Representative Position Requirements :

Minimum Knowledge : Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills

Formal Education and Job-Related Experience : This position requires a minimum formal education of a high school diploma or equivalent related experience

License, Training, and / or Certification Required : CPR Certification (may be completed upon hire)

Work Schedule : Work regularly requires or varies between day, evening, night, holiday, and / or weekend assignments. Schedule varies according to business demands and needs

Required Travel : Position does not require travel to other Suburban Inns properties or client locations. Work is completed on the property

Guest Service Representative Uniform and Appearance Guidelines :

Uniform : Uniform shirt and name tag provided. Close-toed shoes are the responsibility of the Team Member.

Appearance : Hair must be well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Hotel Operations has the authority to veto any decision made by the position's supervisor.

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