Retail Store Manager

Job Summary

PetSmart's Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role provides exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy within the store.

Essential Responsibilities

Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs :

People Leadership

• Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
• Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
• Facilitates the associate experience and supports associate development, including reviews, recognition, team activities, labor management, training, onboarding, mentoring, and succession planning.
• Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.
• Cascades information to associates and adjusts team priorities to meet goals and commitments.
• Ensures alignment and responds effectively to a changing environment.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall engagement.
• Accountable for ensuring all associate reviews are delivered on time.

Overall Store Experience

Business Management

Qualifications

Supervisory Responsibility

Physical Demands and Work Environment

What We Offer

Join us for a chance to make a meaningful impact every day. We value diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. Benefits include : paid bi-weekly payroll, medical / dental / vision, 401(k), tuition assistance, associate discounts and perks, paid time off for full-time associates, career development opportunities, and ongoing development.

We're an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law.

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