Cloud Support Engineer

We’re looking for a Cloud Support Engineer to serve as a trusted technical partner to our customers.

In this role, you’ll combine deep technical expertise with a strong customer focus, ensuring clients get the most value from our cloud solutions.

You’ll be the primary point of contact for customer inquiries, supporting onboarding, troubleshooting, and optimization, while also collaborating with internal engineering teams to advocate for customer needs and drive product improvements.   What You’ll Do :

• Serve as the primary technical contact for customers, managing inquiries via tickets, chat, phone, and video.
• Support onboarding and setup for new customers, including provisioning, customization, and training.
• Provide technical support and troubleshooting to resolve customer issues with a focus on long-term solutions and clear communication.
• Partner with engineering teams to advocate for customer needs, identify product improvements, and streamline feature requests.
• Research and maintain expertise on cloud technologies such as Virtualization, Containerization, OpenStack, Ceph, Kubernetes, Docker, and Load Balancing to create customer value.
• Develop internal documentation, automation scripts, and external resources to improve efficiency and customer experience.

Monitor critical infrastructure and tools, proactively addressing outages and performance issues to minimize customer impact.   What You’ll Get :

Strong communication skills and a customer-first mindset.   Location :

These are exciting times at InMotion as we expand our brands to service the next generation of customer needs.  You can see more information about our company culture and our current products and services by following these links :