Job Description
Job Description
It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services.
As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.
Enjoy on-the-job training and certification opportunities as well a comprehensive benefits package including medical, dental, and vision plans, 401K with match, and paid time off.
Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Certified Optometric Telehealth Local Tech to join our team in Sun Prairie, Monona, Fitchburg.
POSITION SUMMARY :
Assist optometric telehealth team in preparing the patient for an optometric telehealth exam through pre-testing and gathering important health information. Represent the patient as an advocate with the optometric telehealth team during the eye exam. Educate patients on the proper use of eyeglasses and contact lenses. Maintain patient records and update as necessary; ensure confidentiality with all patient information according to HIPAA and Shopko Optical policy.
Taking Care of our teams who take Care of our Patients
- Competitive Wages & Incentives
- 401K with Match
- Vacation Pay / Personal Day
- Volunteer Time Off
- Sick Pay
- Health & Wellbeing Benefits
- Voluntary / Cafeteria Offerings
- Employee Assistance Program
- On the Job Training & Certification
- Teammate Recognition Program
DUTIES AND RESPONSIBILITIES :
PROCESS & PROCEDURE
Prior to pre-testing, in the presence of the patient, clean all machine chin and forehead rests with an alcohol padPerform lensometry work to determine the patient’s previous prescription in eyewearGather prior glasses and contact lens information from most recent exam (including from other eyecare center)Perform diagnostic pre-testing to prepare patient for telehealth eye exam :Clearly explain the preliminary testing process to patientsAccurately document results after each testGather medical records and patient informationMaintain confidentiality with all patient information according to HIPAAProvide a transition of care from the optometric telehealth lane to the salesfloor including a strong hand off to the optician who will complete the patients visitUnderstand Managed Vision Care (MVC) plans and be able to articulate exam benefits to patientsAccurately pull contact lens trials when requested by the doctorInstruct patients on the insertion and removal, cleaning, care and proper handling of contact lensesMaintain clinical supplies and ensure inventory is not expiredADMINISTRATIVE SUPPORT
Greet patients and customersGather insurance information and verify insurance eligibility for upcoming appointmentsPrescreen patients for inhouse doctor during optometric telehealth downtimeConfirm optometric telehealth appointmentsMINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS :
Maintain license as required by stateHigh School graduate or equivalentShopko Optical OCE Certification requiredReview and pass the DigitalOptometrics Certification ExamExperience with technology such as medical devices or equipmentStrong communication and interpersonal skillsStrong planning, organizational, and time management skillsAble to work collaboratively in a team environmentStrong problem-solving skills to identify problems and develop solutionsStrong verbal and written communication and interpersonal skillsAttention to detailAble to thrive within a fast-paced environmentAble to maintain a high level of confidentialityESSENTIAL FUNCTIONS & WORK REQUIREMENTS :
Ability to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Able to read and write at a high school graduate levelAble to lift 10 to 20 poundsAble to view / read computer screen for extended periods of timeAble to work normal and / or extended (evenings, nights, and weekends) office hours to meet established deadlinesAble to travel independently to support Company objectives and personal developmentThese statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
