RESTAURANT GENERAL MANAGER

General Manager

Earn up to $65k plus bonuses! Must have prior GM experience.

You gotta have it HOT... hot peppers, hot sandwiches, hot pay! Do you hunger for more Potbelly Sandwich Shops, where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us. Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop. Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United States. We continue to wake up every day with one goal : Make people happy through good vibes and delicious craveable food. Put those awesome ingredients together, and there's no telling what we'll cook up next!

General Description

The GM is the leader of the Potbelly shop! He or she should bring his or her positive energy each and every day to build and inspire our teams and to make Potbelly a fun place for our customers, too.

He or she should have the ability to see the "big picture" of running the business. Be able to coach and develop people, to execute outstanding product quality and exceptional customer service, and to build sales and control costs for each shift.

He or she should also be able to multi-task and follow Potbelly standard operating policies and procedures with essential areas of focus including :

People

• Select and hire great employees who represent Potbelly values.
• Train and develop all employees to the next level.
• Assess staff abilities. Create and implement effective development plans.
• Create and enforce a plan to reduce turnover.
• Delegate tasks to team and provide follow-up. Hold team accountable.
• Build relationships among team members. Provide effective and open communication on goals during team meetings. Recognize positive contributions.
• Provide timely and thorough performance appraisals based on defined goals and objectives for the shop.
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures.
• Administer all in-shop employee benefits and payroll procedures.

Customers

Sales

Profits

Experience, Education and Behaviors

You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which can vary between franchisees.