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Commercial Loan Servicing Agent

Commercial Loan Servicing Agent

Richwood BankRichwood, OH, USA
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Commercial Loan Servicing Agent

At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.

Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank – as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.

Richwood Bank has a comprehensive benefits package for full-time employees including, but not limited  to, medical and wellness program, dental, vision, employee assistance plan, life insurance and  supplemental short-term disability. Full time and part time employees have access to a 401(k) plan, and  enhanced Wellness program, tuition reimbursement, and tons of professional development o pportunities!

The Commercial Loan Servicing Agent is a full-time position that requires knowledge of the loan process. This role serves as a critical liaison between the financial institution and its commercial clients, ensuring the effective administration, monitoring, and servicing of commercial loan portfolios.

Richwood Bank prides itself on a unique company culture and all team members should be active and engaged participants.

Essential Functions

  • Maintain Weekly Reports such as note exceptions, past due and ticklers
  • Maintain Monthly Reports such as Uniform Commercial Code (UCC) Expiring Report, Participation Transaction Report
  • Renew County and State Uniform Commercial Codes (UCCs) every 5 years
  • Prepare Satisfaction of Mortgages, Satisfaction of Assignment of Rents
  • Release liens on car titles / Uniform Commercial Codes (UCCs)
  • Work with Loan Agents and Lenders on all Commercial Partial Releases of property
  • Process loan payoffs (checks / wires)
  • Prepare payoff quotes
  • Send Paid Notes to customer
  • Complete all Commercial Loan Maintenance in Core
  • Complete all Participation Payment Wires

Incoming & Outgoing

  • Lead Bank & Non- Lead Bank
  • Support tracking and obtaining of insurance on loans over our blanket insurance coverage
  • Audit preparation, work with auditors
  • Scanning / indexing documents
  • Filing collateral docs for document retention
  • Create and Maintain Standard Operating Procedures (SOPs)
  • Process all transactions associated with Commercial Construction Draws
  • Send Incoming / Outgoing Wire and ACHs
  • Audits new Participation Loans
  • Compliance Monitoring
  • Support with escrow analysis and mail out surplus checks
  • Process all Loan Renewals & Modifications
  • Process all Loan Extensions
  • Maintain assigned work hours
  • Work with others in a team environment
  • Accept direction from supervisors
  • Ensures work completed is accurate and appropriate. Verifies and validates all data to confirm accuracy and reliability. Paying close attention to details of all information received and entered.

    • Skills and Abilities

  • Project management
  • Analytical thinking skills
  • Excellent customer service skills
  • The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud
  • Mathematical skills
  • In-depth knowledge of our bank products and services
  • Work well under pressure and in a fast-paced environment
  • Ability to identify opportunities to educate customers of more products and services that may fit their needs (cross promotion)
  • Strong communication skills
  • High degree of accuracy
  • Detailed and organized
  • Always maintain confidentiality
  • Maintain a positive can-do attitude towards your team and customers
  • Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act
  • Punctual
  • Driven to succeed and open minded to learn more about new technology within our industry

    • Education

  • High School Diploma or GED required; college preferred

    • Equal Opportunity Employer / Disability / Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Commercial Servicing • Richwood, OH, USA