Client Services Manager

A bit about us :

Do you enjoy Business Development & Operations Leadership with a meaningful purpose?

Based in Allentown with branches across PA, we are a Home Health Agency focused on providing quality care to the elderly and disabled community in the comfort of their own homes. This is an incredible opportunity to make a significant impact on lives across Allentown, PA & surrounding cities. As Branch Director (Client Services Mgr.) you will partake in business development efforts to expand our client base and promote revenue growth, as well as lead fiscal and operational activities of our agency. You'll have the opportunity to partner with the COO for long-term planning, organizing, directing, and staffing of the Branch. We are looking for a self-motivated, passionate, and community-driven Professional to help expand essential home care services which will ensure seniors and disabled individuals receive the compassionate care they deserve.

Our Agency serves the Philadelphia, Harrisburg, Pittsburgh and Allentown communities, and are a part of a top ranked National Company with brands spanning the whole US - if you are passionate about business development in an industry which makes a tangible & meaningful positive impact, this opportunity is for you!

Why join us?

You will play a vital role in building relationships and promoting home health care services to your local communities for our agency. By forging connections with key healthcare providers and referral sources, you'll help increase awareness of our agency as the go-to provider for home health care in Allentown and the surrounding areas.

Compensation : $65K-$75K Base Salary + On-Target Bonus of 25%, with multipliers for 1st year earnings ranging up to $100K+

Primary Duties :

• Grow the client census and caregiver roster, up to 5 new patient / cases per month through existing referrals, community organization partnerships, improving services, and onboarding new home-health aides.
• Develop and execute strategies to enhance the service experience of clients and caregivers, contributing to improved client and caregiver retention.
• Organize and administer all services and office operations within the services areas.
• Oversee recruitment, screening, selection, and training for all field and administrative staff.
• Implement and interpret service and operations policies.
• Lead branch to manage, implement, use, monitor and analyze incoming data entries from the Electronic Visit Verification (EVV) system.
• Execute strategies to accomplish 100% EVV (Electronic Visit Verification) utilization and compliance by caregivers.

Job Details

Successful hires in the past have included sales professionals with at least 3-7 years of experience in Outside / Field Based B2B Sales.

Desired Experience :

Bonus Experience :

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.