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Inside Sales & Customer Service Representative
Inside Sales & Customer Service RepresentativeRaycap Holdings LLC • St. Louis, Missouri, United States, 63111
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Inside Sales & Customer Service Representative

Inside Sales & Customer Service Representative

Raycap Holdings LLC • St. Louis, Missouri, United States, 63111
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About Raycap Holdings LLC

Raycap Holdings builds resilient, high-performing industrial brands through strategic acquisition, operational strength, and customer-focused innovation. We serve a wide range of industries including manufacturing, construction, transportation, government, healthcare, energy, and utilities by delivering the essential products and services that keep operations moving.

We provide a full suite of industrial supply and support services :

  • Industrial Distribution : Fasteners, hydraulics, cutting tools, abrasives, electrical, hand and power tools, bins and cabinetry, pipe fittings and valves, and more
  • Inventory Management Solutions : Onsite vending machines, bin stocking, and managed supply hubs at customer locations
  • Custom Manufacturing : Tailored fasteners and modified components for specialized needs
  • Digital Access and Analytics : Online ordering via our website and mobile app, with tools that help customers monitor usage and spending
  • Consulting and Support : Expert guidance in procurement, supply chain optimization, and regulatory compliance

At Raycap Holdings, we blend proven supply chain services with modern technology to streamline procurement, reduce costs, and support operational excellence. Each company in our portfolio, including Superior Industrial Supply, Scout Specialties, and Summit Motor Products, Midwest Tool and Supply Co. / Brown Machinery and Supply Co., and Mesa Fastener, benefits from centralized support while preserving its local identity and strengths.

We are investing in people, performance, and innovation as we build a future where our customers thrive and our brands lead.

Position Overview

The Inside Sales & Customer Service Representative is responsible for serving as the first point of contact for customers, handling product inquiries, order processing, and support. This role combines relationship management and technical product knowledge with the ability to provide solutions in fasteners, hydraulic hoses & fittings, abrasives, cutting tools, and safety products. The representative supports outside sales, strengthens customer loyalty, and contributes to sales growth.

Key Responsibilities

  • Proactive first contact outbound calling to potential customers through established leads as well as market research.
  • Provide outstanding customer service through phone, email, and in-person support.
  • Manage and process orders, quotes, returns, and credits accurately in the ERP system.
  • Assist customers in identifying the right product solutions, leveraging knowledge of fasteners, hydraulic hoses & fittings, abrasives, and safety gear.
  • Support outside sales team with quoting, order follow-up, and customer communications.
  • Collaborate with purchasing and operations to ensure timely product availability and delivery.
  • Troubleshoot and resolve customer issues promptly and professionally.
  • Develop product knowledge by working with suppliers, catalogs, and internal training.
  • Seek opportunities to upsell, cross-sell, and expand accounts.
  • Build and maintain strong, long-term customer relationships.

    • Qualifications & Experience

  • Bachelor's degree preferred.
  • 2+ years of inside sales, customer service, or industrial distribution experience.
  • Product knowledge of fasteners, hydraulic hoses & fittings, and safety / MRO supplies is highly desirable.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational skills with attention to detail.
  • Proficiency with Microsoft Office and ERP / CRM software and Epicor / P21 knowledge is a plus
  • Ability to thrive in a fast-paced, team-oriented environment.
  • Must be able to successfully complete a background check, drug screening, and any other required pre-employment screenings.

    • Raycap Holdings, LLC is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team.

    PI34a30e42b9b0-30511-38409504

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    Inside Sales Customer Service Representative • St. Louis, Missouri, United States, 63111